Supplier Frustrations!

11-21-07 seemed to be the day to be frustrated with a bunch of suppliers!  I had placed an order with one that claimed to ship within a day on 11-16-07.  I expected it to be shipped on the 19th, which would have made delivery on the 21st.  Not so.  The items weren't even shipped until the 21st, so because of the holiday, I'm not getting them until the 27th.    

Next, I had ordered some special boxes that we need t ship our Super Duty Wiener Forks and some tubes that we need to ship our Marshmallow Extension Fork on November 12.   I paid with an E-check, as they offer an extra discount for that.  By the 21st, they're STILL not received, so I make a phone call.  First person says she has to call me back after checking with the shipping department.  Six hours later, no call, so I call again, only to discover that the items on backorder.    Now, I was able to order these on-line without anything showing they were NOT immediately available.  OK, I can deal with that, BUT, they TOOK THE MONEY OUT OF MY CHECKING ACCOUNT EVEN THOUGH THEY COULDN'T SHIP THEM!       Not only that, but after TAKING my MONEY, they decided to CANCEL my order!   Now, because I paid with an e-check, they cannot just credit my account, but they have to mail me a check!    Why they can't just credit my account, I have no clue.  

What really gets to me is that they did all of this WITHOUT TELLING ME!  All of a sudden, I would have just received a check in the mail with no explanation!  Why the hell didn't they call me to tell me they didn't have my items in stock and couldn't ship them to me.   Not only that, but they TOOK MY MONEY knowing full well that they had NOTHING TO SHIP to me!  

Was I irritated -- just a tad!    

I found another supplier for our boxes, etc. that is just over the border in Minnesota.  When I've ordered from them in the past, I get everything the next day, and I was DESPERATE for these boxes as I had nothing to ship the forks in.   I ordered them on Wednesday, thinking that they'd be delivered on Friday and I can pack up orders the day after Thanksgiving and we'd be good to go.  

WRONG!    Did you know that the Friday after Thanksgiving is a UPS holiday?  No?  NEITHER DID I!         After our driver never showed up to pick up our outgoing packages, I called UPS to find out where our driver was.  Oh, gee, today is a UPS holiday and only next day air is being picked up!     You could have knocked me over with a feather when I heard THAT!     All kinds of businesses and delivery services have to work the next day (including DHL, who made a delivery to us today), but NOT UPS!  

When I asked if I could pick up the SEVEN packages that are waiting to be delivered to me on Monday, I was told that Monday's deliveries are all locked up on trucks, so I can't even come and get them!  

VERY frustrating, to say the least!  

Sorry that I sort of combined Wednesday and today, but things kind of flowed together!  

Hope your days are better and you don't have the frustrations I've been encountering recently!

Julie